Privacy Policy for EA Bridge

EA Bridge (“we,” “us,” or “our”) operates the EA Bridge website (“Service”). This Privacy Policy outlines how we collect, use, disclose, and protect your personal data when you use our Service. By accessing or using our Service, you agree to the collection and use of information in accordance with this policy.

1. Information Collection and Use

We collect different types of data to provide and enhance our Service, and we ensure your data is handled in compliance with this Privacy Policy.

1.1 Types of Data Collected
We collect Personal Data and Usage Data when you use our Service. The collection of this data is necessary to improve your experience, provide essential functionalities, and enhance the overall security of the Service.

1.1.1 Personal Data

Personal Data is any information that can be used to identify you, directly or indirectly. While using our Service, you may be asked to provide the following Personal Data:

• Email address: To communicate with you about updates, notifications, and support requests.
• Name: For personal identification and service customization.
• Phone number: For customer support and notifications.
• Photo: For profile customization or identification within the app.
• Cookies and Usage Data: Used for analytics, personalizing your experience, and maintaining sessions.
  
  

1.1.2 Usage Data

Usage Data refers to information automatically collected during your interaction with the Service. This data helps us analyze how users engage with our platform to identify patterns and areas of improvement.

Usage Data includes:

• Pages visited within the Service.
• Time and date of your visit.
• Duration of time spent on particular pages.
• Device type (mobile, desktop, etc.).
• Your mobile device unique ID (e.g., IMEI, UDID).
• IP address, mobile operating system, and browser version.
• Diagnostic data, including crash reports.

This data helps us monitor the health of our Service and resolve any technical issues promptly.

1.1.3 Tracking & Cookies Data

We use cookies and other tracking technologies to enhance the functionality and performance of the Service. Cookies are small files stored on your device to help us remember your preferences, provide secure sessions, and gather analytics.

Types of cookies we use:

• Session Cookies: These are temporary cookies used during your session to help us keep track of your actions and provide a seamless experience.
• Preference Cookies: These cookies store your preferences and choices to personalize your experience.
• Security Cookies: Used to enhance security and ensure the integrity of your data while using the Service.

You can disable cookies by modifying your browser settings. However, please note that some features of the Service may not function properly if cookies are disabled.

2. Use of Data

We use the collected data for several purposes, including but not limited to:

• To provide and maintain the Service: Including regular updates, bug fixes, and feature enhancements.
• To notify you about changes to the Service: For instance, updates or maintenance.
• To allow you to participate in interactive features: Such as creating an account, participating in events, or sending feedback.
• To provide customer care and support: We use the data to respond to your inquiries, troubleshoot problems, and provide solutions.
• To analyze usage data: We perform analyses to improve the functionality, usability, and performance of our Service.
• To detect, prevent, and address technical issues: We monitor and resolve any system-related problems or security threats.
• For personalized experiences: Tailoring content, recommendations, or offers to you based on your preferences.
  
  

3. Transfer of Data

Your data, including Personal Data, may be transferred to, and maintained on, servers located outside of your jurisdiction. These countries may have different data protection laws compared to your country.

• If you are located outside India and provide your Personal Data to us, please be aware that your data will be transferred to India for processing.
• Your consent to this Privacy Policy and submission of such information represents your agreement to such data transfer.

We will take all reasonable steps to ensure your data is protected during the transfer process. This includes adhering to local and international data protection regulations and ensuring that adequate security measures are in place.

4. Disclosure of Data

We may disclose your Personal Data under certain circumstances:

• To comply with legal obligations: If required by law or as part of legal processes.
• To protect and defend our rights and property: For example, if there is a violation of our Terms of Service or fraud detection.
• To prevent or investigate possible wrongdoing: This includes potential fraud or abuse related to the Service.
• To protect the personal safety of users: For example, to prevent harm to users or others in the case of an emergency.
• To protect against legal liability: We may disclose your data if necessary to defend ourselves from legal claims or obligations.
  
  

5. Security of Data

The security of your data is a priority for us. We use commercially reasonable methods to protect your Personal Data from unauthorized access, alteration, disclosure, or destruction. However, please be aware that no method of data transmission over the Internet or electronic storage is entirely secure.

We recommend that you also take steps to protect your data, such as using strong passwords and avoiding sharing your login credentials with others.

6. Service Providers

We may engage third-party companies and individuals (“Service Providers”) to perform functions on our behalf. These third-party providers may assist us with hosting services, data analysis, customer support, and other operations related to the Service.

These providers may have access to your Personal Data, but they are obligated to use it only to perform their functions and are not permitted to use it for any other purposes. We ensure that these third parties are contractually bound to protect your data.

7. Analytics

We may use third-party Service Providers, such as Google Analytics, to monitor and analyze the use of our Service. These tools help us understand user engagement, identify performance issues, and make informed improvements to the Service.

• Google Analytics: For more details on Google’s privacy practices, please visit Google Privacy & Terms.
  
  

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated “Last Updated” date.

We encourage you to review this Privacy Policy periodically for any changes. By continuing to use the Service after any updates to the Privacy Policy, you accept the new terms.

9. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your Personal Data:

• Right to Access: You have the right to request copies of your Personal Data.
• Right to Rectification: You can request that we correct any inaccurate or incomplete data.
• Right to Erasure: You can request that we delete your Personal Data, subject to certain conditions.
• Right to Restriction of Processing: You may request the restriction of your data processing under specific circumstances.
• Right to Data Portability: You have the right to receive your data in a structured, commonly used, and machine-readable format.
• Right to Object: You may object to the processing of your Personal Data in certain situations.

To exercise any of these rights, please contact us at the details below. We will respond to your request in accordance with applicable data protection laws.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or the handling of your Personal Data, please contact us at:

• • Email: gm@emallhotel.com
  • Phone: +91 97909 96221
  • Address: EA Bridge, 49/50L, Whites Road, Royapettah, Chennai 600 014